Cut Off Reminders for Regular Days:
Same-day delivery cut-off time for Metro Manila is 11:30 AM, Philippine Time.
Same day delivery cut-off time for Outside of Metro Manila is 10:00 AM, Philippine Time.
Replacement of items Guidelines:
Red Roses = Red Carnations / Red Gerberas
Yellow Roses = Yellowish Carnations / Yellowish Gerberas
Mix Roses = Carnations and Gerberas
chocolates not available = Replace by same value or a higher value
Orders received beyond the cutoff time for Metro Manila areas will be delivered on the following day, and for provincial areas will arrive after two to three days. If the recipient is in a provincial area, please email us your recipient's address first to check if the delivery address is covered by our courier delivery service.
If you are requesting a specific time of delivery, we advise you to place your orders at least 3-4 days before the date of delivery and email us. You will be contacted by our customer service officer to confirm if the date is available. We do not promise specific time of delivery but for those who placed their order a week in advance will be prioritized and delivered first.
If the recipient receives flowers that are stale or dried, or totally different from what declared in the Order Invoice, you can request for refund or replacement by sending us the photo within 24 hours after you received the product. Read customer service policies here. Pictures of the arrangement from the website may vary from the actual arrangement especially during peak seasons (Christmas, Valentine’s and Mother’s day) due to the availability of the supplies but as long as the flowers are fresh and in good condition this should not be an issue for refund. Replacements will be automatically applied when the flower/item is not available.
We will contact your recipient before we deliver to make sure that the recipient is available to receive the order and to verify the exact address. If we are not able to contact your recipient, we will send you an e-mail and wait for your reply before we deliver the order.
There are instances that the delivery is in a company or office address. Your recipient must be there to receive the delivery because most of the companies do not allow to leave any delivery to their receptionist or security personnel. Some areas in provinces are not possible for Door to Door Service. In this case we will notify the customer first by email and call before we process and ship the item.
We are not responsible for deliveries made to incorrect or incomplete provincial addresses submitted by the customer. Read shipping policies here. Cancellation of orders is not applicable once it has been processed.
We accept and deliver orders daily from Monday to Sunday for Metro Manila and from Monday to Saturday for Provincial areas.
For further queries, please contact us at 639171474037 or email us at customercare@philflora.com.
